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Phones


How do I check my voicemail?

How do I change my voicemail password?

How do I change my voicemail message/greeting?

How do I find someone’s extension?

What if my name does not appear on the phone extension?

My phone does not turn on?

Network


Where should I save my documents so that they are backed up?

What should I do if I forget my password?

My password is not accepted, what now?

Email


How do I access my email from outside the office?

How do I setup my email on my phone?

How do I invite others to a meeting via Outlook?

If I am expecting an email from someone and I am not receiving it in my Inbox what can I do?

My mailbox if full?

Microsoft Word


How do I insert a table into a Word document?

How do I insert Page numbers into my Multipage document?

I am using Word 2010 and I would like to save a document as a PDF file. Is this possible?

Microsoft Excel


How do I resize a column?

How do I wrap the text within a cell?

How do I add a new worksheet?

How do I delete a worksheet?

How do I rename a worksheet?

Tablets/Scanners


How to restart my tablet?

How to turn off my tablet?

How to pair the scanner with the tablet?

How to check internet connection on tablet?

How do I rename a worksheet?

Viruses


What do Viruses and Trojans actually do?

What’s wrong with using Public Wi-Fi?

How can I tell if an email is actually Spam?

What do I do if I get a Virus pop-up?

Phones


How do I check my voicemail?
If your message light is on that means you have a voicemail waiting. Follow these steps to check your voicemail messages:
  • Pick up your handset and press the Messages button (the one with an envelope on it
  • Enter your PIN (if you don’t know it contact DMEIST to have it reset)
  • Say “Voicemail”
  • Say “Play

How do I change my voicemail password?
Create a Help Desk ticket to have your voicemail PIN/Password reset.

How do I change my voicemail message/greeting?
  1. From your telephone, pick up your receiver and press the voicemail button (it looks like an envelope with the word “message” above it)
  2. Enter your pin and press the # key
  3. The Unity system will prompt you with different options
  4. Say “Personal Options” to get directed to the correct menu
  5. Press 2 - To record your greeting
  6. Press 1 - To record your personal greeting (which is the greeting people will hear when they call you and get your voice mail)
  7. Start recording your greeting, when you are finished speaking press 1
  8. The system will play your greeting so that you can hear it before you approve it
  9. Press 1 to accept/approve your recorded greeting.
  10. Once you have accepted the greeting you may hang up the phone -- You are done!!!!

How do I find someone’s extension?
  1. Click on the “Directories” button on your phone
  2. Select “Corporate Directory”
  3. Enter the first few letters of the persons first and last name as appropriate
  4. Select “Search”
  5. Use the Up or down keys on your phone to select the name you wish to call.

What if my name does not appear on the phone extension?
Create a Help Desk Ticket for assistance.

My phone does not turn on?
  • Check cables to make sure they are connected
  • Create Help Desk Ticket for assistance

Network

Where should I save my documents so that they are backed up?
Your documents must be saved on a Shared Folder in order to protect them from loss. If you save your documents on your computer and something happens to your computer you will not be able to recover the documents.

What should I do if I forget my password?
Call DMEIST to have your password reset.

My password is not accepted, what now?
  1. Make sure your Caps lock/Number lock is not on
  2. If the caps lock and number lock are correct and your password is still not working contact DMEIST to have your password reset

Email

How do I access my email from outside the office?
  1. Go to a web browser (such as Internet Explorer)
  2. Type https://webmail.esc19hs.net/owa
  3. Enter your username as “esc19hs/username” (you would replace “username” with your own personal username)
  4. Enter your password
  5. This should open a window with your email account where you will be able to see your emails.

How do I setup my email on my phone?
Configure your phone with the following settings:
  • Email address: your email address
  • Domain\username: esc19hs\username (your username)
  • Password: your password
  • Exchange Server: webmail.esc19hs.net

How do I invite others to a meeting via Outlook?
  1. Open your calendar in outlook
  2. Add a new meeting
  3. Enter the Subject, location, date and time, and any other information you need
  4. Click on the “Invite Attendees” button
  5. Type in the email addresses of all the people you would like to invite in the “To” field (just like if you are sending them an email)
  6. Click the “Send” button
  7. This will send them an email where they can accept the invitation and will also put a calendar event with a reminder on their calendars

If I am expecting an email from someone and I am not receiving it in my Inbox what can I do?
  1. Check to make sure the email did go into your “Junk E-Mail” folder
  2. If it is not in your Junk Email folder contact DMEIST to see if the email was blocked through the company’s firewall. If it was DMEIST will be able to release it so that you can receive it in your Inbox.

My mailbox if full?
  1. Delete any unneeded messages from your Inbox and from any other folder you might have in Outlook
  2. Empty the Delete Items folder
  3. Right click on the “Deleted Items” folder
  4. Choose “Empty Folder” (Please note that once you empty the folder there is no way of getting these email back)
  5. Empty the RSS Feeds folder and/or disable the RSS Feeds (if you need assistance doing this please create a Help Desk ticket)

Microsoft Word

How do I insert a table into a Word document?
To insert a table into your document, navigate to the part of the document where you want the table to appear. Once there, click on the INSERT tab on the Ribbon. Then, click the TABLE button. A drop-down menu will extend that will let you insert an on-the-fly table (where you highlight the grid on the menu with the number of rows/columns that you require), a custom table (where you choose the Insert Table option).


How do I insert Page numbers into my Multipage document?
Click on the INSERT tab on the Ribbon. In the Header & Footer command group, click on the PAGE NUMBER button. From the drop-down menu that extends, you can choose where you want the page numbers to display on the page and whether you want them to be centered or aligned left or right. You may also choose different numbering formats, such as Roman numerals, by clicking on the FORMAT PAGE NUMBERS option.


I am using Word 2010 and I would like to save a document as a PDF file. Is this possible?
Yes. Click on the FILE tab at the top left of Microsoft Word. Then, click on Save As. In the Save as type list, choose the PDF option. Name your document and click on Save.


Microsoft Excel

How do I resize a column?
To change the width of one column, drag the boundary on the right side of the column heading until the column is the width that you want. To change column(s) to adjust the width automatically based on the contents, select the column or columns that you want to change. From the HOME tab, click FORMAT from the CELLS group. Click AUTOFIT COLUMN WIDTH under CELL SIZE.


How do I wrap the text within a cell?
Select the cells that you want to format. From the HOME tab, click WRAP TEXT from the ALIGNMENT group.


How do I add a new worksheet?
Click the INSERT WORKSHEET tab next to the sheet tabs at the bottom of the screen to add a new worksheet.


How do I delete a worksheet?
Right-click on the sheet you want to delete. Then, select DELETE from the contextual menu that appears.


How do I rename a worksheet?
Double-click on the sheet tab for the worksheet you want to rename. Type a new name for the worksheet and press ENTER.

Tablets/Scanners

How to restart my tablet?
Swipe Left > Select Settings > Select Power > Select Restart.

How to turn off my tablet?
Swipe Left > Select Settings > Select Power > Select Shut down.

How to pair the scanner with the tablet?
Turn on scanner > Swipe Left > Select Search > Type: Bluetooth settings > Check if Bluetooth is on > Select Wasp Barcode> Tap on Pair.

How to check internet connection on tablet?
Swipe Left > Select Search > Type: Connect to a network > Check if Wi-Fi is on > Check if it is connected to ESC19HS_TAB (if not, select connect)

How to check internet connection on tablet?
Swipe Left > Select Search > Type: Connect to a network > Check if Wi-Fi is on > Check if it is connected to ESC19HS_TAB (if not, select connect)

Things to remember!!
  • Make sure tablet and scanner are properly charged.
  • Connect gentle the charger for each unit, if it does not fit don’t force it, this might damage the unit.
  • Make sure you are log in as escr19hsguest
  • Check date and time on tablet.

Viruses

What do Viruses and Trojans actually do?
Everyone knows viruses and Trojans are bad, but a lot of people don’t know how exactly they work. Viruses, for example, are programs that copy themselves and infect a computer, spreading from one to another—just like, well, a real life virus. Trojans, on the other hand, are applications that look normal, but secretly have code that’s doing something else—like letting someone else control your computer.

What’s wrong with using Public Wi-Fi?
Most of us put a lot of effort into finding free Wi-Fi, but public Wi-Fi networks have their own share of problems—particularly that it’s very insecure. Even if a Wi-Fi network has a password, that doesn’t keep you safe from other people on the network. It’s notoriously easy for any of them to see what you’re doing and, in some cases, steal personal information or passwords.

How can I tell if an email is actually Spam?
Some spam is obvious (“I lost 30 pounds and made $24356 in five hours by taking this special pill!”), but other messages are more subtle. A lot of spam relies on “phishing,” in which a spammer will try to make their email look like it’s coming from a legitimate source in order to get your information. They may tell you to click a link that looks like it’s going to paypal.com, but really goes to their PayPal-disguised site where you willingly type in your information. Luckily, you can usually avoid those tricks by checking the URL and typing it in yourself instead. Be careful, too—sometimes those links will cause you to unknowingly spam one of your friends, too.


 
   
 
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